I thought I’d do a quick review of the company I purchased my cocktail cabinet kit from, arcade depot.
Packaging
Packaging was excellent. Everything was bubble wrapped and the outside edges of the box were lined with plywood to prevent any damage. Everything arrived without a scratch.
Quality
This definitely isn’t your average piece of Wal-Mart furniture. The plywood is very high quality and the staining and sealing is excellent. Everything fits together perfectly and has perfect right angles. Most arcade cabinets sold on the internet are MDF with a fake wood-like veneer. The arcade depot cabinets use real wood veneer over high quality plywood, which looks better and will probably hold up to more abuse than an MDF cabinet would.
Assembly
If you can put together flat-pack furniture from a big box retailer, you can build this cocktail cabinet. The instructions were fairly easy to follow, but there are a few things left to your own ingenuity and imagination. I would definitely recommend doing a dry run before gluing each part to make sure you know where everything goes. I would also recommend having some clamps, as there is quite a bit of gluing involved. I was able to assemble everything except the table top and vertical control panels in one evening.
I ran into a few snags with the Ultimarc joysticks I used, but that isn’t arcade depot’s fault. The mag-sticks fit in the vertical panels just fine, but they were too long for the horizontal panel. I ended up using a hole saw to put 2″ holes all the way through the bottom of the panel. The holes won’t be visible (unless someone happens to be lying on the floor) and the joysticks work fine.
Turnaround
For a product that is made-to-order I thought the turnaround was very good. I placed my order on March 15th and my shipment arrived on April 4th. A 3 week turnaround isn’t bad considering they built the whole thing from scratch, including staining and sealing the wood and installing the T-molding.
Communication
This is the one place I feel that arcade depot fell a little short. arcade depot is an online company and email is the only way to reach them. Unfortunately, they weren’t very quick in responding to my email inquiries. Most emails were returned within two or three days, but there were two emails that took almost an entire week and one email never received a response at all. I also didn’t receive a tracking number for my package, even though I requested one and got an email from arcade depot saying they would send it.
Maybe I’m impatient, but two or three days is pretty sad and a week is just unacceptable. My perception may be skewed because I work in IT and I’d probably be fired if I didn’t respond to an email the same day I received it.
Conclusion
Over all, I thought my experience with arcade depot was very good. I would definitely order from them again. It also doesn’t hurt that they’re the only game in town for cocktail kits that aren’t made of crappy MDF. If they improved communication a little I don’t think I’d have a single bad thing to say about them.